Terms of Service

# Terms of Service Last Updated: July 29, 2026 These Terms of Service, together with any applicable Order Form and the policies expressly incorporated below, constitute a legally binding agreement between GOOD KEEPING SOLUTIONS LLC, a Florida limited liability company with a principal address at 1909 Thetford Cir, Orlando, Florida 32824, United States (“GoodKeeping,” “we,” “us,” or “our”), and the person or legal entity accessing or using the Service (“Customer,” “you,” or “your”). GoodKeeping may be contacted at hello@goodkeeping.com. By creating an account, accepting an invitation to an Organization, purchasing a subscription, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an Organization, you represent that you have authority to bind that Organization, and the Organization is responsible for your use of the Service. The Service is offered solely for business and professional use. It is not intended for personal, family, or household purposes. ## 1. The Service GoodKeeping provides a software platform designed to assist businesses and accounting professionals with bookkeeping organization, financial-document processing, transaction review, categorization, reporting, collaboration, and related workflows. The “Service” includes the GoodKeeping website, the hosted GoodKeeping platform, associated dashboards and tools, and any related features, integrations, support services, or applications that GoodKeeping expressly makes available under these Terms. The Service is a software tool. GoodKeeping is not your accountant, auditor, tax adviser, attorney, investment adviser, or fiduciary, and does not provide accounting, audit, legal, tax, investment, or regulatory advice. Unless expressly stated in a separate written agreement, GoodKeeping does not prepare, approve, certify, sign, or file tax returns, financial statements, regulatory submissions, or other official records on your behalf. ## 2. Eligibility and Authority You must be at least eighteen years old and legally capable of entering into a binding agreement. When you use the Service for an Organization, you represent and warrant that: - you are authorized to act for that Organization; - the information you provide is accurate and complete; - you are authorized to submit the information and materials made available through the Organization’s account; and - the Organization has obtained any permissions or consents required for its users, clients, personnel, or advisers to access that information. GoodKeeping may rely on instructions given by an Organization owner, administrator, billing administrator, or other user whom the Organization has authorized to act within the Service. ## 3. Accounts and Security You must provide accurate and current registration information and maintain the confidentiality of your account credentials. You are responsible for activities performed through your account, except to the extent caused by GoodKeeping’s breach of these Terms or failure to apply commercially reasonable security measures. You must notify GoodKeeping promptly at hello@goodkeeping.com if you become aware of: - unauthorized account access; - compromised credentials; - an unauthorized change to an Organization or billing account; - disclosure of Customer Data to an unauthorized person; or - another suspected security incident affecting the Service. You may not share individual login credentials between multiple people. Each person accessing the Service must use an account assigned to that person unless GoodKeeping expressly provides another approved access method. GoodKeeping may require identity, account, ownership, or authority verification before processing a sensitive account, billing, export, access, or deletion request. ## 4. Organizations and Authorized Users An “Organization” is the workspace through which a business or accounting firm uses the Service. Organization owners and administrators may invite users, assign roles, modify permissions, remove users, and manage access to Organization information. Users may access only the information and functionality permitted by their assigned role. An Organization is responsible for: - selecting appropriate administrators; - maintaining accurate membership and permission settings; - removing users who should no longer have access; - ensuring its authorized users comply with these Terms; and - determining whether an accounting firm, adviser, employee, contractor, or other collaborator should have access to its workspace. Use of a business email address does not, by itself, transfer ownership of an individual’s entire GoodKeeping account to the Organization associated with that email address. An Organization may manage access to its own workspace, but it does not automatically obtain ownership of a user’s profile, independent account information, or membership in another Organization. Where an accounting firm collaborates with a customer Organization, access is controlled through the roles, permissions, and relationships established within the Service. ## 5. License to Use the Service Subject to these Terms and payment of applicable fees, GoodKeeping grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service during the applicable subscription or permitted access period solely for Customer’s internal business operations. Customer may allow its authorized users and professional advisers to use the Service on its behalf, subject to the access controls available within the Service and these Terms. No right is granted except as expressly stated in these Terms. ## 6. Free Plan and Product Trial GoodKeeping may offer a Free plan and a limited product trial. Under the current offering: - the Free plan does not expire; - a newly created eligible customer Organization receives a seven-day trial providing access generally equivalent to the Starter plan; - no payment card is required to create a Free account or begin the trial; - no paid Stripe subscription is created when an Organization signs up or begins the trial; - the trial does not automatically convert into a paid subscription; - no charge is made solely because the trial ends; and - if the Organization does not purchase a paid plan, it returns to the Free plan when the trial ends. The Organization does not need to cancel the trial to avoid a charge. GoodKeeping may modify or withdraw Free-plan or trial features for future users. A change will not create a paid subscription or payment obligation without the Customer’s affirmative authorization. ## 7. Paid Plans and Orders Paid plans may include Starter, Growth, Scale, and separately negotiated Enterprise offerings. A paid subscription begins only when an authorized user affirmatively completes the applicable purchase process, including Stripe-hosted Checkout or another written ordering process approved by GoodKeeping. Before confirming a purchase, Customer will be shown or provided with the applicable: - plan; - price; - billing frequency; - included features or usage allowances; and - renewal terms. Enterprise services, negotiated pricing, service levels, implementation obligations, data terms, or other customized arrangements may be governed by a separate Order Form, master services agreement, or similar written agreement. If an Enterprise agreement or signed Order Form expressly conflicts with these Terms, the Enterprise agreement or Order Form controls with respect to that conflict. ## 8. Fees and Payment Customer agrees to pay the fees shown at Checkout or stated in the applicable Order Form. Paid subscriptions may be billed monthly or annually. Unless otherwise stated at Checkout or in an Order Form, subscription fees are billed in advance. Payment processing is provided by Stripe or another payment provider designated by GoodKeeping. Payment-card details are collected and processed by the payment provider on its own hosted systems. GoodKeeping does not store full payment-card numbers in the GoodKeeping application. Customer authorizes the applicable payment provider to charge the selected payment method for: - the initial subscription purchase; - recurring renewal fees; - approved plan changes; and - applicable taxes or charges disclosed before confirmation. If payment fails, GoodKeeping or its payment provider may retry the payment and notify the Organization’s billing contacts. GoodKeeping may suspend paid functionality or return the Organization to a Free plan if payment remains unpaid. ## 9. Plan Limits and Additional Usage Each plan includes the features, allowances, and limits shown at the time of purchase or in the applicable Order Form. If Customer exceeds a plan limit, GoodKeeping may: - restrict the affected functionality; - require Customer to reduce usage; - require an upgrade; - offer an additional paid allowance; or - agree separately to another commercial arrangement. GoodKeeping will not impose an additional usage charge solely because Customer exceeded a plan limit unless the charge was disclosed and affirmatively accepted by an authorized user or agreed in writing. ## 10. Automatic Renewal Paid subscriptions automatically renew for successive billing periods of the same duration unless cancelled before the applicable renewal date. By purchasing a paid subscription, Customer authorizes recurring charges for each renewal period until cancellation becomes effective. Under the current standard offering, annual subscription pricing reflects a 20% discount compared with twelve monthly payments. The applicable amount is the amount displayed and accepted at Checkout or stated in the Order Form. GoodKeeping may change subscription pricing or plan contents for a future renewal period. A price change will not increase the charge for a billing period that has already been paid. Where reasonably practicable, GoodKeeping will provide advance notice of a material price change before the affected renewal. If Customer does not agree to a future price or plan change, Customer may cancel before the next renewal. ## 11. Taxes Fees exclude applicable sales, use, value-added, withholding, and similar transaction taxes unless Checkout or an Order Form states otherwise. Where GoodKeeping is legally required to calculate, collect, or remit a tax, the applicable amount may be added to the price and displayed before payment or included on the invoice. Customer is responsible for taxes imposed on its purchase or use of the Service, excluding taxes based on GoodKeeping’s net income. Customer must provide accurate tax, billing, exemption, or registration information where relevant. GoodKeeping does not guarantee the availability or tax treatment of any exemption, reverse-charge mechanism, or similar arrangement. ## 12. Cancellation Customer may cancel a paid subscription through the Stripe Customer Portal accessible from the Organization’s billing settings. Customer may also contact hello@goodkeeping.com for assistance. An email requesting assistance does not itself complete cancellation unless and until the cancellation has been processed and confirmed. Unless otherwise stated at Checkout or in an Order Form: - cancellation takes effect at the end of the current paid billing period; - Customer retains paid access through that period; - the subscription will not renew for a further period after cancellation becomes effective; and - the Organization will return to the then-available Free plan after the paid subscription ends. A cancellation scheduled for the end of the billing period may be reversed before the subscription ends where the Customer Portal permits reactivation. Cancellation does not delete Customer Data or the Organization. Additional details are provided in the Subscription, Cancellation and Refund Policy. ## 13. Refunds Except where required by law or expressly stated in the Subscription, Cancellation and Refund Policy, an Order Form, or another written agreement, fees are non-refundable. Cancelling a subscription prevents future renewal but does not automatically create a right to a refund for the current billing period. GoodKeeping will review and, where appropriate, correct: - duplicate charges; - charges made after a cancellation had already become effective; - an incorrect amount caused by GoodKeeping’s billing error; and - a verified unauthorized charge. Other refund requests may be reviewed individually at GoodKeeping’s discretion. Review of a request does not guarantee that a refund will be issued. If GoodKeeping terminates a prepaid subscription without cause before the end of the applicable paid period, GoodKeeping will refund the unused prepaid portion of that period on a prorated basis. Nothing in these Terms limits a refund or cancellation right that cannot lawfully be waived. ## 14. Customer Data “Customer Data” means information, files, documents, transaction records, reports, communications, and other content submitted to or created within the Service by or on behalf of Customer. As between the parties, Customer retains its rights in Customer Data. Customer grants GoodKeeping a non-exclusive, worldwide right to host, copy, transmit, display, process, and otherwise use Customer Data only as reasonably necessary to: - provide and operate the Service; - perform Customer-authorized processing; - maintain Organization-specific settings, preferences, classifications, and workflow rules; - provide support and troubleshoot issues; - secure and monitor the Service; - prevent abuse and fraud; - comply with law; and - exercise or defend legal rights. This right continues only for as long as necessary for those purposes, subject to the retention, deletion, backup, and legal-hold provisions described in the Privacy Policy. Customer is responsible for the legality, accuracy, quality, and integrity of Customer Data and for obtaining the rights, permissions, notices, and consents required to submit and process it through the Service. ## 15. Automated and AI-Assisted Features The Service may use automated processing, optical character recognition, statistical methods, and artificial intelligence to extract information, suggest classifications, identify patterns, prepare summaries, and support bookkeeping workflows. Automated outputs may be incomplete, inaccurate, or unsuitable for a particular purpose. Customer must review outputs before relying on them for accounting decisions, payments, tax filings, regulatory submissions, financial statements, or communications to third parties. GoodKeeping may process Customer Data to provide, support, secure, troubleshoot, and improve the Service for Customer. This may include maintaining Organization-specific rules, classifications, preferences, and contextual information intended to improve consistency within that Organization. GoodKeeping does not use raw Customer financial documents or raw Customer financial submissions to train third-party general-purpose artificial intelligence models unless Customer has expressly authorized that use. GoodKeeping may use aggregated or reasonably de-identified service information, performance data, and operational metrics to evaluate, maintain, and improve the Service, provided that such information does not reasonably identify Customer or reproduce Customer Data. Service providers supporting automated or AI-assisted functionality may process Customer Data only as necessary to provide the contracted functionality and subject to applicable contractual and security restrictions. ## 16. No Professional Advice GoodKeeping provides software-assisted workflows and information-management tools. GoodKeeping does not independently verify every item of Customer Data and does not guarantee that a categorization, extraction, reconciliation, summary, report, or other output is correct, complete, legally compliant, tax deductible, or suitable for a filing. Customer remains responsible for: - reviewing its financial records; - approving or correcting outputs; - maintaining required books and records; - complying with applicable accounting, tax, legal, and regulatory requirements; and - obtaining advice from qualified professionals. ## 17. Customer Responsibilities Customer will: - use the Service in compliance with applicable law; - ensure that its authorized users comply with these Terms; - maintain appropriate internal controls over account and Organization access; - provide information reasonably required for the Service; - review outputs before relying on them; - avoid submitting information it is not authorized to process; and - use the Service only for legitimate business and professional purposes. Customer must not submit protected health information or other information subject to specialized regulatory safeguards unless GoodKeeping has expressly agreed in writing to process it and any required agreement or safeguard is in place. ## 18. Acceptable Use Customer’s use of the Service is subject to the GoodKeeping Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, Customer may not: - access another customer’s account or data without authorization; - interfere with the security or operation of the Service; - circumvent plan, billing, authentication, or permission controls; - upload malicious code; - use the Service for fraud or unlawful conduct; - reverse engineer the Service except where that restriction is prohibited by law; - scrape or systematically extract the Service except through an interface authorized by GoodKeeping; or - use GoodKeeping’s non-public materials to create or improve a competing product. GoodKeeping may investigate suspected violations and take proportionate protective or enforcement action. ## 19. Third-Party Services The Service relies on third-party providers for functions such as payment processing, hosting, storage, communications, security, analytics, and automated processing. Customer may also choose to connect or use third-party services with GoodKeeping. Third-party services are governed by their own terms and privacy notices. GoodKeeping is not responsible for a third-party service’s independent acts, omissions, availability, or content. GoodKeeping remains responsible for its own obligations under these Terms and for selecting and managing its service providers in accordance with applicable law and its contractual commitments. ## 20. Intellectual Property GoodKeeping and its licensors retain all rights, title, and interest in and to: - the Service; - software and source code; - interfaces and designs; - documentation; - workflows and methodologies; - models, algorithms, and technology; - trademarks and branding; and - improvements and derivative works relating to the foregoing. Except for the limited right to use the Service under these Terms, Customer receives no right in GoodKeeping’s intellectual property. Customer may provide suggestions, ideas, feature requests, or other feedback. Customer grants GoodKeeping the right to use that feedback without restriction or compensation, provided that GoodKeeping does not publicly identify Customer as the source without permission. ## 21. Confidentiality “Confidential Information” means non-public business, financial, technical, security, operational, or commercial information disclosed by one party to the other that a reasonable person would understand to be confidential. Customer Data is Customer’s Confidential Information. GoodKeeping’s non-public software, technology, security information, pricing, product plans, and business information are GoodKeeping’s Confidential Information. The receiving party will: - use Confidential Information only to exercise rights or perform obligations under these Terms; - protect it using at least reasonable care; - disclose it only to personnel, contractors, advisers, and service providers who need access and are subject to appropriate confidentiality obligations; and - not disclose it to another person except as permitted by these Terms. These obligations do not apply to information that the receiving party can demonstrate: - is publicly available through no breach of these Terms; - was lawfully known without restriction before disclosure; - was lawfully received from another source without confidentiality duty; or - was independently developed without use of the disclosing party’s Confidential Information. A party may disclose Confidential Information where required by law, subpoena, or court order. Where legally permitted, that party will provide reasonable notice and cooperation before disclosure. Confidentiality obligations continue for five years after termination. Trade secrets remain protected for as long as they qualify as trade secrets under applicable law. ## 22. Security GoodKeeping will maintain commercially reasonable administrative, technical, and organizational measures intended to protect the confidentiality, integrity, and availability of Customer Data. No internet-based service can guarantee absolute security or uninterrupted availability. Customer remains responsible for securing its own systems, credentials, devices, users, and copies of information exported from the Service. ## 23. Service Availability and Changes GoodKeeping will use commercially reasonable efforts to provide and maintain the Service. Unless a separate written agreement states otherwise, GoodKeeping does not provide a guaranteed uptime or service-level commitment. The Service may be unavailable because of: - maintenance; - upgrades; - emergency remediation; - third-party provider failures; - internet or infrastructure disruptions; - security incidents; - legal requirements; or - events outside GoodKeeping’s reasonable control. GoodKeeping may modify, replace, add, or discontinue features. Where reasonably practicable, GoodKeeping will provide notice before a change materially reduces the principal functionality of a paid plan during a paid period. ## 24. Suspension GoodKeeping may suspend access to all or part of the Service if GoodKeeping reasonably believes that: - Customer has materially breached these Terms; - payment is overdue; - Customer’s use creates a security or legal risk; - suspension is necessary to protect Customer Data, the Service, another customer, or a third party; - Customer is engaged in fraudulent, abusive, or unlawful activity; or - suspension is required by law or a competent authority. Where practicable and lawful, GoodKeeping will provide notice and a reasonable opportunity to cure before suspension. Immediate suspension may occur where delay would create material risk. ## 25. Term and Termination These Terms begin when Customer first accepts them or uses the Service and continue until Customer’s account and all applicable subscriptions have ended. Customer may stop using the Service at any time and may cancel a paid subscription as described in Section 12. GoodKeeping may terminate or discontinue the Service or Customer’s access: - for material breach; - for nonpayment; - for unlawful, fraudulent, abusive, or dangerous use; - where required by law; - where continued service would create an unreasonable security or operational risk; or - for business reasons. GoodKeeping is not required to provide a fixed advance-notice period. Where practicable, GoodKeeping will provide reasonable advance notice of a termination made for business reasons. If GoodKeeping terminates a prepaid subscription without cause before the end of the applicable paid period, GoodKeeping will provide a prorated refund of unused prepaid fees. Upon termination: - Customer’s right to use the affected paid functionality ends when termination becomes effective; - accrued payment obligations remain due; - Customer should export information it wishes to retain, where export remains available; and - provisions that by their nature should survive will remain in effect. Sections concerning fees, Customer Data ownership, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes, and general provisions survive termination to the extent applicable. ## 26. Account and Organization Deletion Subscription cancellation, user-account deletion, and Organization deletion are separate actions. Cancelling a subscription does not delete Customer Data. A user may request deletion of the user’s account, and an authorized Organization owner may request deletion of an Organization, through the controls made available in the Service or by contacting hello@goodkeeping.com. GoodKeeping may require verification and may apply a revocable grace period before processing a deletion request. If an Organization has an active paid subscription when deletion is requested, GoodKeeping may schedule that subscription to end at the close of the current paid period and complete Organization deletion after the subscription reaches its final cancelled state. Deletion and de-identification are performed subject to: - legal retention obligations; - billing and tax records; - security and audit requirements; - dispute preservation; - legal holds; and - backup-retention cycles. Additional details appear in the Privacy Policy. ## 27. Privacy GoodKeeping processes personal information in accordance with its Privacy Policy, which is incorporated into these Terms. Each Organization is responsible for providing any notices and obtaining any consents required for personal information it submits or makes available through the Service. Where GoodKeeping processes Customer Data on behalf of an Organization, the Organization remains responsible for determining the lawful basis and purpose for that processing unless applicable law provides otherwise. ## 28. Disclaimers TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” GOODKEEPING DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GOODKEEPING DOES NOT WARRANT THAT: - THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; - CUSTOMER DATA OR AUTOMATED OUTPUTS WILL BE COMPLETE OR ACCURATE; - THE SERVICE WILL MEET EVERY CUSTOMER REQUIREMENT; - DEFECTS WILL ALWAYS BE CORRECTED; OR - USE OF THE SERVICE WILL ENSURE COMPLIANCE WITH ANY ACCOUNTING, TAX, LEGAL, OR REGULATORY REQUIREMENT. These disclaimers do not exclude a warranty or right that cannot lawfully be excluded. ## 29. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOODKEEPING’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: - THE FEES ACTUALLY PAID BY CUSTOMER TO GOODKEEPING FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR - ONE HUNDRED UNITED STATES DOLLARS (US $100). The limitation does not apply to liability that cannot lawfully be limited. Customer’s obligation to pay properly due fees is not limited by this Section. An Enterprise agreement or signed Order Form may establish a different liability allocation. ## 30. Indemnification Customer will defend, indemnify, and hold harmless GoodKeeping, its affiliates, and their respective officers, directors, employees, and contractors from third-party claims, damages, judgments, liabilities, costs, and reasonable attorneys’ fees arising from: - Customer Data; - Customer’s unlawful use of the Service; - Customer’s material breach of these Terms or the Acceptable Use Policy; - Customer’s violation of another person’s rights; or - Customer’s lack of authority to submit or permit access to Customer Data. Customer is not responsible to the extent a claim results from GoodKeeping’s breach of these Terms, gross negligence, or willful misconduct. GoodKeeping will provide reasonably prompt notice of an indemnified claim and reasonable cooperation. Customer may not settle a claim in a manner that admits fault by or imposes a non-monetary obligation on GoodKeeping without GoodKeeping’s written consent. ## 31. Governing Law and Venue These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The state courts located in Orange County, Florida, and, where federal jurisdiction exists, the United States District Court for the Middle District of Florida, Orlando Division, have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service. Each party consents to the personal jurisdiction and venue of those courts. Before filing a claim, the parties will attempt in good faith to resolve the dispute through direct communication. This informal process does not prevent a party from seeking urgent injunctive or protective relief and does not impose a fixed waiting period before a claim may be filed. ## 32. Notices GoodKeeping may provide notices by: - email to the address associated with Customer’s account; - a notice displayed within the Service; - publication on an applicable legal or billing page; or - another reasonable electronic method. Customer is responsible for maintaining an accurate account email address. Formal legal notices to GoodKeeping must be sent to: GOOD KEEPING SOLUTIONS LLC 1909 Thetford Cir Orlando, Florida 32824 United States Email: hello@goodkeeping.com A billing or support request is not automatically a formal legal notice unless it clearly states that it is intended as one. ## 33. Changes to These Terms GoodKeeping may update these Terms from time to time. Where reasonably practicable, GoodKeeping will provide advance notice of a material change by email, within the Service, or through another reasonable method. Changes required for legal, regulatory, security, abuse-prevention, or newly introduced functionality may take effect more quickly. A pricing change will not increase fees for a billing period that Customer has already paid. New pricing may apply beginning with a later renewal period. Continued use of the Service after updated Terms become effective constitutes acceptance to the extent permitted by law. If Customer does not agree to an update, Customer must stop using the Service and cancel any paid subscription before its next renewal. ## 34. General Provisions ### 34.1 Entire Agreement These Terms, the applicable Order Form, and the policies incorporated by reference constitute the entire agreement between the parties concerning the Service and supersede prior or contemporaneous communications concerning the same subject matter. ### 34.2 Order of Precedence If there is a conflict: - a signed Enterprise agreement or Order Form controls; - these Terms control; - an incorporated policy controls only with respect to its specific subject matter. ### 34.3 Assignment Customer may not assign these Terms without GoodKeeping’s prior written consent. GoodKeeping may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the Service, provided that the assignee assumes the applicable obligations. ### 34.4 Independent Parties The parties are independent contractors. These Terms do not create an employment, agency, partnership, joint venture, franchise, or fiduciary relationship. ### 34.5 No Third-Party Beneficiaries These Terms do not create rights for any person other than the parties and their permitted successors and assigns. ### 34.6 Waiver A failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated. ### 34.7 Severability If a provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable where possible, and the remaining provisions will remain effective. ### 34.8 Force Majeure Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except that Customer’s obligation to pay amounts already due is not excused. ### 34.9 Electronic Agreement The parties agree to conduct this transaction electronically. Electronic acceptance, records, and notices have the same effect as paper records and handwritten signatures to the extent permitted by applicable law. ### 34.10 Headings Headings are for convenience only and do not affect interpretation. ## 35. Contact Questions about these Terms may be sent to: GOOD KEEPING SOLUTIONS LLC 1909 Thetford Cir Orlando, Florida 32824 United States hello@goodkeeping.com